Job Responsibilities:

• Serving as a contact between service technicians and our customers.
  
• Developing service estimates for necessary work needed on customers' vehicles.
  
• Scheduling customer appointments while maximizing our service technicians' schedules.
  
• Accurately completing all customer work orders and inspections of vehicles.
  
• Communicating any additional vehicle/safety problems to the customer.
  
• Establishing a working knowledge of automotive repairs.
  
• Be able and willing to complete some automotive maintenance/repairs to assist the technicians.
  
• Always making sure safety is a priority.

Job Responsibilities:

• Perform work specified on maintenance and repair orders on vehicles in accordance with dealership of manufacturer's standards.
• Diagnose and repair automotive systems including engine, transmission, electrical, steering, suspension, braking, heating and cooling etc.… to specification
• Provide labor and time estimates for additional automotive repairs.
• Communicate clearly the diagnosis and repairs with other technicians as well as ASMs.
• Able to communicate complex diagnosis, repairs and maintenance to customers that are not familiar with terminology.
• Continue to learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.
• Inspect and test new vehicles and record findings so that necessary repairs can be made.

Job Responsibilities:

• Sells automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers; closing sales.
• Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
• Provides sales management information by completing reports.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.